Last Updated: July 11, 2025

At TechsNexus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.technexus.com), use our services, or interact with us through other channels, such as email, phone, or social media. This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations. By using our website or services, you agree to the terms outlined in this Privacy Policy.

TechsNexus provides innovative digital solutions, including web development, content management systems (CMS), and custom software. We value your trust and strive to handle your personal information with care, transparency, and respect. If you have any questions about this Privacy Policy, please contact us using the details provided in the “Contact Us” section below.

1. Information We Collect

We collect information to provide and improve our services, enhance user experience, and comply with legal obligations. The types of information we collect include:

1.1 Personal Information

Personal information is data that can be used to identify you, either directly or indirectly. We may collect the following personal information when you interact with us:

  • Contact Information: Name, email address, phone number, and mailing address (e.g., when you fill out our contact form, subscribe to our newsletter, or request a quote).
  • Account Information: Username, password, and other details if you create an account on our website or client portal.
  • Payment Information: Billing details, such as credit card information or bank account details, processed securely through third-party payment processors for services purchased.
  • Communication Data: Information you provide when contacting us via email, phone, live chat, or social media, including the content of your messages or inquiries.

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

  • Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and click patterns, collected via cookies and analytics tools.
  • Device Information: IP address, browser type, operating system, and device type (e.g., mobile or desktop) to optimize our website’s performance.
  • Log Data: Server logs that record activities such as access times, error reports, and referral URLs.

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Analytics Providers: Tools like Google Analytics provide aggregated data on user behavior.
  • Social Media Platforms: If you interact with us on platforms like Twitter, LinkedIn, or Facebook, we may collect publicly available information or messages you send us.
  • Business Partners: Partners or affiliates may share contact details for collaborative projects or referrals, with your consent.

2. How We Collect Information

We collect information through the following methods:

  • Direct Interactions: When you submit forms, sign up for newsletters, request services, or contact us via email, phone, or live chat.
  • Automated Technologies: Cookies, web beacons, and analytics tools collect usage and device data when you visit our website. You can manage cookie preferences through our Cookie Consent Tool.
  • Third-Party Sources: We may receive data from analytics providers, advertising networks, or partners, as described above.

3. How We Use Your Information

We use your information to provide, improve, and personalize our services while ensuring compliance with legal obligations. Specific purposes include:

  • Service Delivery: Processing inquiries, delivering services (e.g., web development or CMS solutions), and managing client accounts.
  • Communication: Responding to your questions, sending project updates, or providing customer support via email, phone, or live chat.
  • Marketing and Newsletters: Sending promotional materials, newsletters, or event invitations, with your consent. You can opt out at any time using the unsubscribe link in our emails.
  • Website Optimization: Analyzing usage data to improve our website’s functionality, content, and user experience.
  • Payment Processing: Handling transactions securely through third-party payment processors for purchased services.
  • Legal Compliance: Meeting regulatory requirements, such as tax reporting or data protection obligations.
  • Security: Detecting and preventing fraud, unauthorized access, or other malicious activities.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., for newsletters or cookies).
  • Contractual Necessity: To fulfill a contract, such as delivering services you’ve requested.
  • Legitimate Interests: For purposes like website analytics, fraud prevention, or improving services, provided your rights are not overridden.
  • Legal Obligations: To comply with applicable laws, such as tax or data protection regulations.

5. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We work with trusted third-party providers (e.g., hosting services, payment processors, or analytics tools) to deliver our services. These providers are contractually obligated to protect your data and use it only for specified purposes.
  • Business Partners: With your consent, we may share contact details with partners for collaborative projects or referrals.
  • Legal Requirements: We may disclose information to comply with legal obligations, such as responding to subpoenas, court orders, or regulatory investigations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with appropriate safeguards.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze performance. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Necessary for website functionality, such as navigation and secure access.
  • Analytics Cookies: To collect usage data and improve our website (e.g., Google Analytics).
  • Marketing Cookies: To deliver personalized ads or track campaign performance, with your consent.

You can manage cookie preferences through our Cookie Consent Tool or your browser settings. Disabling cookies may affect website functionality.

7. Data Security

We implement robust technical and organizational measures to protect your data, including:

  • Encryption: Secure Socket Layer (SSL) encryption for data transmission.
  • Access Controls: Restricting data access to authorized personnel only.
  • Regular Audits: Monitoring systems for vulnerabilities and ensuring compliance with security standards.

While we strive to protect your information, no system is completely secure. If you suspect a security breach, please contact us immediately.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal exceptions.
  • Restriction: Limit how we process your data in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests, including marketing.
  • Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, contact us at privacy@technexus.com. We will respond within 30 days, as required by law.

For California residents (CCPA):

  • You have the right to opt out of the sale of your personal information (we do not sell your data).
  • You can request disclosure of the categories and specific pieces of personal information we collect.

9. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Contact information is retained for the duration of our business relationship or until you request deletion.
  • Usage data is kept for up to 24 months for analytics purposes.
  • Payment information is retained only as long as needed to process transactions and comply with tax laws.

When data is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

TechsNexus operates globally, and your data may be transferred to countries outside your region, such as the United States or the UAE. We ensure that such transfers comply with data protection laws, using mechanisms like Standard Contractual Clauses (SCCs) for EEA data or equivalent safeguards for other jurisdictions.

11. Third-Party Links

Our website may contain links to third-party sites, such as social media platforms or partner websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us, and we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TechsNexus Solutions
123 Innovation Drive, Suite 100
San Francisco, CA 94105, USA
Email: privacy@technexus.com
Phone: +1-800-832-4639
Website: www.technexus.com

For EEA residents, our Data Protection Officer (DPO) can be reached at dpo@technexus.com.

15. Compliance with Website Approval Requirements

This Privacy Policy is designed to meet the requirements of website approval processes, such as Google AdSense, by:

  • Providing clear, transparent information about data collection and use.
  • Offering accessible contact details for user inquiries.
  • Ensuring compliance with GDPR, CCPA, and other regulations.
  • Including user rights and opt-out options for cookies and marketing.

We are committed to maintaining a trustworthy and compliant online presence, ensuring your data is handled responsibly.